 | | | | Home > Learn More > FAQs | | | |
| | 
1. How can I review my account?
There are two convenient ways to review account balances, current rates, and interest information. - View your up-to-date account information online. If you did not complete online banking enrollment as the last step after opening your account, you can enroll in this service for the most convenient way of looking at your accounts at anytime. If you have not enrolled in online banking, then, from www.provident-direct.com, click on "Sign into your account," then “Sign up now!" (Or click here to go directly into online banking enrollment.) Customers must enroll themselves in online banking.
If you do not recall enrolling after completing your account opening, or do not recall your sign-on information, and during your attempt to enroll/re-enroll you are presented with a message telling you that you are already signed up, please call 1-888-217-1264 for assistance. We’ll be able to help you with your sign-on.
- Call our automated account information line, TeleBank, at 1-800-962-9644 or 410-281-7111 (Greater Baltimore Area).
Back to Top | | 2. I have other accounts with Provident and I’m already signed up for online banking. Will the new account I opened online be listed with my other accounts when I sign in to online banking?
Yes. In addition, if you have funded a new online savings or money market account using another account (either at Provident or another institution), then within a week after the new account has been opened we will set up transfer capability between your new account and the account you used to fund the new online account. We will also give you the ability for you to set up external transfers between your Provident account and additional accounts you own at other financial institutions.
Back to Top | | 3. I thought I was enrolled in online banking automatically? How do I know if I’m enrolled if I did not receive an email or confirmation?
You must enroll yourself in Premium Internet Banking to do your online banking. At the end of your account opening session, if you clicked Continue on the confirmation page telling you that your account was opened, you were automatically taken into the online banking enrollment pages, where you set up your sign-on information for accessing online banking. Online banking is the way to access your accounts online. If you did not complete online banking enrollment during or after opening your account, you can enroll in this service for the most convenient way of looking at your accounts at anytime. If you have not enrolled in online banking, then, from www.provident-direct.com, click on "Sign into your account," then “Sign up now!" (Or click here to go directly into online banking enrollment.) Customers must enroll themselves in online banking. If you do not recall enrolling after completing your account opening, or do not recall your sign-on, and during your attempt to enroll/re-enroll you are presented with a message telling you that you are already signed up, please call 1-888-217-1264 for assistance. We’ll be able to help you with your sign-on.
Back to Top | | 4. Who do I contact when I’m locked out and cannot access my account?
For Online Banking:
If you are locked out of online banking due to repeated unsuccessful attempts to sign on, just call 1-888-217-1264. We will be able to assist you with resetting your access to online banking. If you had additional questions or comments that you need to follow up on, please contact us at 1-866-632-4002 and we’ll be glad to help. For New Account Verification:
If you attempted to complete verification of your new account with the small-dollar verification amounts, but were locked out due to repeated unsuccessful attempts to provide the user ID, password, and/or security code created during the application process, please call us at 1-866-362-4002. Back to Top | | 5. I have verified the small-dollar-amount deposits. Now, how do I access my account?
In order to view your accounts online, you should sign up for online banking. You must enroll yourself in Premium Internet Banking with Bill Pay to do your online banking. Your online banking sign-on and your New Account Verification sign-on are not the same. If you did not complete online banking enrollment during or after opening your account, you can enroll in this service. It is the most convenient way of looking at your accounts at anytime. If you have not enrolled in online banking, then, from www.provident-direct.com, click on "Sign into your account," then “Sign up now!" (Or click here to go directly into online banking enrollment.) Customers must enroll themselves in online banking. If you do not recall enrolling after completing your account opening, or do not recall your sign-on, but during your attempt to enroll/re-enroll you are presented with a message telling you that you are already signed up, please call 1-888-217-1264 for assistance. We’ll be able to help you with your sign-on.
Back to Top | | 6. How does my joint account holder view our Provident Bank account online?
Each account holder should enroll for Premium Internet Banking individually. Signing up for this free service only takes a few minutes.
Back to Top | | 7. How do I access my money?
You can easily withdraw your money in four different ways: - Transfer money online between your existing Provident accounts through Premium Internet Banking.
- Write a check to yourself or anyone else (Checking and Money Markets only).
- Free unlimited transactions at Provident ATMs and MoneyPass-branded ATMs
- Full service locations inside supermarkets, drug stores and department stores where you can bank evenings and 7 days a week.
Back to Top | |
|
| |  |
|
