1. Can I wire money into my online account? If so, what is the process and what is the maximum amount?
Yes. A wire transfer must be conducted in a branch. The maximum amount to wire is the maximum allowed on deposit. For details on wire transfer fees, please refer to the Consumer Fee Schedule. You can wire funds into your account only if the account the money is sent from is also in the name of the Provident account owner. Wires can not be received from third parties, including escrow accounts and title companies.

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2. I tried to transfer funds from my existing Provident account into my new Provident account, but I was unable to complete the transfer. What do I need to do?
To request the ability to transfer funds between Provident accounts, please complete and submit a Transfer Capability Set Up form.

NOTE: This form is only for transfer capability between Provident accounts; it does not allow you to specify transfer capability between Provident and non-Provident accounts. If you opened a new online savings or money market account using another account (either at Provident or another institution), then within a week after the new account has been opened we will set up transfer capability between your new account and the account you used to fund the new online account.

If you funded using an external account, we will also give you ability for you to set up external transfers between your Provident account and additional accounts you own at other financial institutions. This external transfer capability is not available for checking accounts.

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3. When will I be able to complete transfers after my initial deposit?
To request the ability to transfer funds between Provident accounts, please complete and submit a Transfer Capability Set Up form. Once the transfer request is submitted you will have the ability to make transfers within 2 business days .

Note: If you funded your new online account with another Provident account, then you will be able to make transfers between these two accounts within a week of opening your account. You do not need to complete a Transfer Capability Set Up Form unless you wish to give transfer capability to additional accounts.

Transfers between your Provident account and non-Provident accounts: If you opened a new online savings or money market account and funded it using an account at another financial institution, then no longer than a week after the new account has been opened we will set up transfer capability between your new account and the account you used to fund the new online account. If the new account you opened online was a savings or money market account, we will also turn on the ability for you to set up external transfers between additional accounts you own at other financial institutions.

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4. How do I complete a transfer online? What are the steps?
Online transfers are done via Premium Internet Banking. You may have already enrolled in online banking as the last step of your account opening session. If you have not enrolled in online banking, then, from www.provident-direct.com, click on "Sign into your account," then “Sign up now!" (Or click here to go directly into online banking enrollment.) Customers must enroll themselves in online banking.

Then, to do a transfer in online banking, you will also need to have had transfer capability set up for you.

• Transfers between Provident accounts:To request the ability to transfer funds between Provident accounts, please complete and submit a Transfer Capability Set Up form. 
  
  Note: If you funded your new online account with another Provident account, then you will be able to make transfers between these two accounts within a week of opening your account. You do not need to complete a Transfer Capability Set Up Form unless you wish to give transfer capability to additional accounts.
  
• Transfers between your Provident account and non-Provident accounts: If you opened a new online savings or money market account and funded it using an account at another financial institution, then no longer than a week after the new account has been opened we will set up transfer capability between your new account and the account you used to fund the new online account.
  
  If the new account you opened online was a savings or money market account, we will also turn on the ability for you to set up external transfers between additional accounts you own at other financial institutions. External transfers are not currently available for checking accounts.

Once you are signed on to online banking and set up to be able to do transfers, click Transfer Funds. For internal transfers between Provident accounts, click on “Make a transfer” or “Make a recurring transfer” on the left-hand links menu. For external transfers between your Provident account and a non-Provident account, click on “Make an external transfer” or “Make a recurring external transfer.”

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5. How many transfers can I complete in a month or statement cycle?
You may make unlimited transfers into an account. For a savings or money market account, regulations allow no more than 6 transfers out of the account per statement cycle. After 6 outbound transfers, a charge of $5 per transfer will be assessed on the account.

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6. What is the maximum I can transfer after my account is set up?
There is no limit on the dollar amount which can be transferred between your Provident accounts. You may make transfers of up to $100,000 at a time between your Provident and non-Provident accounts.

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7. How long does it take for my account to be credited for an external transfer from an account at another institution?
External transfers to your Provident account will be posted no later than three business days after the transfer. During the first 30 days after opening a Provident account, funds transferred using this service from an account that you maintain at another financial institution will be available for withdrawal 10 business days following the date of that transaction. After the initial 30-day period, funds transferred using this service from an account that you maintain at another financial institution will be available for withdrawal 5 business days following the date of that transaction.

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8. How soon will my funds be sent for an outgoing wire? An external transfer?
Wire amounts are sent in a branch on the same business day as requested. For outbound external transfers, the customer selects the date for the transfer. External transfers are initiated once every business day, at 7:00 p.m. Eastern time. It may take up to four business days (Mondays through Fridays, excluding holidays) for funds to complete their movement from one institution to another.

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9. How long does it take to transfer funds?
Internal transfers take 1 business day to process. For external transfers (to or from a non-Provident account), it can take up to 3 business days for the money to complete its movement from an account at one institution to another.

During the first 30 days after opening a Provident account, funds transferred using this service from an account that you maintain at another financial institution will be available for withdrawal 10 business days following the date of that transaction. After the initial 30-day period, funds transferred using this service from an account that you maintain at another financial institution will be available for withdrawal 5 business days following the date of that transaction. 

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10. Can I set up automatic external transfers if I am an existing customer?
Yes, if you are a customer with a savings or money market account who opened your account online. External transfers includes the ability to set up schedules of recurring (automatic) transfers between Provident and non-Provident accounts.

External transfers will be turned on for savings and money market customers within a week of opening their account. After that, you will have the ability to set up transfer relationships between your Provident account and accounts you own at other institutions. In addition, if you did an electronic transfer from another institution in order to fund your Provident account, the transfer relationship between your new Provident account and your external funding account will already be there and established for you when external transfers are enabled.

External transfer capability is not automatically enabled for checking-only customers. This feature is not available for checking-only customers at this time.

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11. How do I set up transfers between my existing Provident accounts?
Online transfers are done via Premium Internet Banking. You may have already enrolled in online banking as the last step of your account opening session. If you have not enrolled in online banking, then, from www.provident-direct.com, click on "Sign into your account," then “Sign up now!" (Or click here to go directly into online banking enrollment.) Customers must enroll themselves in online banking.

To request the ability to transfer funds between Provident accounts, please complete and submit a Transfer Capability Set Up form. Note: If you funded your new online account with another Provident account, then you will be able to make transfers between these two accounts within a week of opening your account. You do not need to complete a Transfer Capability Set Up Form unless you wish to give transfer capability to additional accounts.

To make a transfer, sign on to online banking, and click Transfer Funds. For internal transfers between Provident accounts, click on “Make a transfer” or “Make a recurring transfer” on the left-hand links menu. Then simply select the account you want to transfer money from, the account you want to transfer money to, the amount of the transfer, and the date when you want the transfer to occur. Note: Transfers from one Provident account to another that are entered after 8 p.m. Eastern time may not be processed until the following business day.

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12. What is the fee for an external transfer?
There is no fee for an external transfer. However, the ability to transfer funds between Provident and non-Provident accounts is restricted to customers who opened savings and money market accounts online. This capability does not currently exist for checking-only customers.

Please note that federal regulations place restrictions on the number of electronic withdrawals made from savings and money market accounts. A fee of $5 will be charged for each transfer over six per statement cycle on savings and money market accounts.

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