1. I am trying to complete my new account verification, but I forgot my user ID, password and/or two small-dollar verification amounts. Will I receive a reminder with this information, or how should I request it?
After choosing to fund your new account using an electronic transfer from a non-Provident account, you received an e-mail containing a security code to use when performing your New Account Verification. If you need assistance with the user ID and password you set up, please contact us at 1-866-632-4002 or providentbank@provbank.com and we’ll be glad to assist you. In order to confirm your ownership of the external non-Provident account, we need to rely on you to retrieve and confirm the two small-dollar verification amounts we deposited into the non-Provident account.

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3. I thought I was enrolled in online banking automatically? How do I know if I’m enrolled if I did not receive an email or confirmation?
You must enroll yourself in Premium Internet Banking to do your online banking. At the end of your account opening session, if you clicked Continue on the confirmation page telling you that your account was opened, you were automatically taken into the online banking enrollment pages, where you set up your sign-on information for accessing online banking.

Online banking is the way to access your accounts online. If you did not complete online banking enrollment after opening your account, you can enroll in this service for the most convenient way of looking at your accounts at anytime.

If you have not enrolled in online banking, then, from www.provident-direct.com, click on "Sign into your account," then “Sign up now!" (Or click here to go directly into online banking enrollment.) Customers must enroll themselves in online banking.

If you do not recall enrolling after completing your account opening, or do not recall your sign-on information, and during your attempt to enroll/re-enroll you are presented with a message telling you that you are already signed up, please call 1-888-217-1264 for assistance. We’ll be able to help you with your sign-on.

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4. Who do I contact when I’m locked out and cannot access my account?
For Online Banking:
If you are locked out of online banking due to repeated unsuccessful attempts to sign on, just call 1-888-217-1264. We will be able to assist you with resetting your access to online banking. If you had additional questions or comments that you need to follow up on, please contact us at 1-866-632-4002 and we’ll be glad to help.

For New Account Verification:
If you attempted to complete verification of your new account with the small-dollar verification amounts, but were locked out due to repeated unsuccessful attempts to provide the user ID, password, and/or security code created during the application process, please call us at 1-866-632-4002 for assistance.

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5. How long will it take me to see the small-dollar verification amounts in the account I am using to fund my Provident account?
After choosing to fund your account using an electronic transfer from an external non-Provident account and providing the information on the other account, we’ll send you a confirmation e-mail. After that, it usually takes two business days for the verification amounts to show up in your external non-Provident account, although sometimes it can take up to three business days. Remember, two “trial deposits” of less than a dollar are made to the your external non-Provident account (as well as two debits to offset the credits). Most customers get these amounts by calling their other institution or signing onto online banking at the other institution.

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