 | | | | | |  | | Privacy | At Provident Bank, protecting customer information and maintaining the confidentiality and integrity of customer information is something that we take very seriously. We have established two privacy policies, a policy that addresses the collection and use of non-public personal financial information (Privacy Notice for Consumer Accounts) and a policy that deals with users of our website (Online Privacy Policy). | | | The Provident Online Service Pledge | | At Provident Bank, our online service pledge demonstrates our commitment to providing customers with some of the most substantial liability and bill payment protections available. | The Provident Online Pledge covers: - Liability Protection: When you promptly report and document any unauthorized online transaction, Provident will investigate the matter and work closely with you to right the situation.
- Bill Payment Protection: Your bill payments will be sent on schedule. If you believe Provident did not process a payment in accordance with your documented instructions, online banking support staff is available 24/7 to assist in resolving the matter. Call 888-217-1264 for Premium Internet Banking support. Call 800-395-3821 for Small Business Internet Banking support.
- Security Protection: Provident uses advanced security technologies, including strong encryption and multiple firewalls, in order to protect you when using our online services.
Privacy Protection: Any sensitive information will remain confidential per our Online Privacy Policy. | | Provident Customer Agreement To maintain the privileges extended to you by the Provident Online Pledge, you must abide by the terms set forth in the applicable Account Documents. | Provident Bank offers a variety of online services for your needs: |
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